*UPDATE (29TH JULY):*
Unfortunately in the recent days following our staged re-opening announcement, we have been completely inundated by people who have made unscheduled visits to our forecourt, that we have not had the capacity of staff to safely monitor and deal with.
We are currently operating an APPOINTMENTS ONLY system for all viewings and visits, as we are not ready to fully open our gates and forecourt, and are still operating with very few staff, as stated in our previous announcement, below.
We understand that the situation with COVID-19 has caused delays and created ongoing problems for us all, and we are working tirelessly to contact all of our customers systematically to re-arrange cancelled appointments, as well as arrange viewings for people who would like to browse our vehicles, but we need you to help us come through this strange time by only visiting us when you have a pre-arranged appointment.
We appreciate your understanding and co-operation during this difficult time.
Following the recent update on government guidance reference COVID-19, we are pleased to announce that Stowford South Wales are able to begin re-opening.
As always, the safety of our staff and customers is our top priority and we will be taking every precaution to make Stowford a safe and COVID-19 compliant place. Our re-opening will be gradual, and we will make sure this web page and our Facebook page are kept up to date, to ensure you know exactly how we are operating.
We plan to re-open on the 29th June 2020, however the process will be staged; we will not have our full capacity of staff to begin with and we will be running strictly by appointments only.
Please note, although we are able to open, there is still a 5 mile ‘Stay Local’ restriction in place in Wales until at least the 6th July 2020.
When we re-open on 29th June 2020, our forecourt will be closed for general browsing and we will be running an appointment only system for viewing. You can look at all our stock on our website, which is being kept up to date, for you to browse from home.
If you see a vehicle you would like to view, please get into contact with us either by phone (01443 672333) or by email ([email protected]). We will then be happy to provide any further information and arrange a viewing by appointment for the specific vehicle(s).
We will make the vehicle(s) available for you to view and if you decide you would like to go ahead with a purchase, we will be more than happy to discuss those options with you, to find the simplest and safest way to proceed.
When the time comes to re-open our office and forecourt to the public, we want you to be reassured that every precaution is being taken to ensure we are following recommended guidance and keeping everyone as safe as possible. Here are some of the measures that we will be putting in place:
- 2 metres of social distance between all members of staff and customers
- Hand sanitiser available upon entry to the office
- Dividing perspex screens on desks and counters
- Regular sanitisation of all surfaces
- Appointments system for viewing vehicles
- Limited number of people within the office building
If you have any concerns or would like to enquire further into our safety precautions, please do not hesitate to contact us.
We appreciate your cooperation at this time, as we understand that adjusting to all these changes can be strange. But we will do everything we can to keep you safe and we ask that you abide by these measures to do the same for us.
We are one day closer every day to returning to normality and look forward to a time when can greet you with a handshake again!