I wanted to write to you with regard to your South Wales depot and a tourer which I bought about a year ago. I had a situation last summer which involved a couple of problems and technical issues with the van. I had therefore to return to them and try sort things out. All I can say is that I was absolutely overwhelmed at the level of customer service which I received from both management and indeed the general staff at the depot. Every single issue was dealt with and even a loan caravan was made available to me so that my pre-booked holidays could still go ahead. I have rarely experienced service like this and thought that you should know about it as the gang in South Wales went beyond the call of duty! Please give my thanks to them over there and of course my thanks to you also for running what to me is a superb operation.
From the warm greeting and smile at Reception to the professional support in Selection, sale and handover and the honouring of warranty months after the purchase, thank you. These honourable qualities, I believe, not only give great customer satisfaction but am sure provide repeat business. All of the above are very much appreciated.
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